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Deliveries & Returns

What kind of delivery service do you offer?

We aim to process orders to despatch within 7-10 days of order placement.

If it is not possible to despatch your order within 7-10 days we will attempt to contact you within this time and provide the opportunity for you to cancel the order .Orders within UK & Ireland will normally be delivered within two days of despatch and must be signed for.

How can I pay for my order?

We accept Visa, MasterCard, American Express, Visa Delta, Switch cards. All prices quoted on this site are in GBP Sterling, and your credit/debit card will charged in GBP Sterling. Payments through PayPal are also excepted

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. We process credit and debit card transactions using a secure server. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone on 01782 657842 (if calling from outside the UK: 00 44 1782 657842). Customer service is available 7 days a week from Glazed Art during normal opening hours 10am - 5pm (GMT/BST).

Do your prices include VAT and carriage?

All prices quoted on this site include UK carriage and VAT at 20%. Orders from outside the UK are charged £15 flat rate for carriage.

Returning an order.

Customers may return to us any order within 28 days of receipt, for any reason, and the customer will be refunded the full amount paid within 30 days. If a customer wishes to do this they may be responsible for the cost of returning the goods .With regard to "faulty" goods only, where a customer properly rejects such goods within a reasonable time, they will be refunded all postage costs. To do this contact us on 01782 657842.