bespoke ceramics

Home » Terms and Conditions

Terms & Conditions

We are committed to customer satisfaction. If you are not satisfied with your order please inform us within 14 days of receipt of the goods (this does not affect your rights as a consumer).

Statutory right to cancel an order.

A customer may cancel an order at anytime prior to despatch. If payment has been taken it will be refunded in full including carriage charges (if any) within "30 days of cancellation".

Where a consumer is in receipt of an unwanted order, we would like it to be made clear that they have a 7 working day cancellation period, from the "day after" the day that the goods are "received". Where a consumer properly cancels an order, we would also like it to be expressly stated that a refund will be provided within "30 days of cancellation"

The customer may be responsible for the cost of returning the goods. If the goods are not returned we will collect them and deduct this cost from the refund. To exercise this right you can contact us via email to A confirmation will be sent out via email.

Complaints Handling

We will acknowledge all complaints within three working days and state how long it will take to resolve.

We will endeavour to resolve all complaints within five working days.

We will keep you informed with progress made.

Nothing in the statements above affect your statutory rights as a consumer.